Help Center
Tracking Your Order:
You will receive a confirmation email containing a Tracking ID and a link to follow the journey of your package. You can visit our Tracking Page to track your package once you receive your Tracking ID. Please allow 1-3 days for the tracking information to show.
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If all of the above have been checked, then get in touch with us at contact@flowatious.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.If you received a partial order it is because of one of these reasons:
- We sometimes ship items separately due to packing constraints.
- Certain items are being shipped from two different manufacturers.
No worries. You will receive everything that you order in a timely manner and will only be charged for shipping once.
Customs Fees: An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
- The customs value is made up of:
- the price paid for the goods,
- the insurance cost,
- the shipping cost.